Children and Family Support Services are a leading provider of high quality, personalised and responsive interventions, designed to deliver the best outcomes for children and their families.

Our approach to the delivery of care is to focus on outcomes that make a demonstrable difference to the lives of young people. This starts with clearly defined objectives for each care package which are measured to ensure progress.

Outcomes are improved where a consistent team of support workers is allocated to each young person. 

This allows relationships to develop between the workers and the young person and provides consistent care. It is also preferred by families who feel more comfortable working with staff they know.

The first line of service monitoring is the CF Careline which provides support to workers and other stakeholders on a 24/7 basis. Staff book on and off with Careline, can call for assistance during the contact time, and access medical or therapeutic advice.

Ongoing management is the responsibility of our field based Family Support Mangers who carry out frequent ‘shadowing’ of workers to ensure contact objectives are met. Our Managers review performance against the Care Plan, Health Plan, Risk Assessments and Contact Outcomes. 

Our team are supported by a dedicated Safeguarding and Compliance Manager who is responsible for ensuring the quality of our services.

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